BSM Digest Home Page

Going for the Gold: Continual Service Improvement

During the Summer Olympics of 2008, swimmer Michael Phelps made history by winning eight gold medals, the most ever won by an athlete in a single Olympics.  You may ask yourself, “How is this possible?”  In a sport where the difference between a gold-medal performance and a last place finish in […]

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Why mid-market enterprises need to take a hard look at emerging BSM solutions


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ITIL 3.0: Service Operation – Execution


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ITIL 3.0: Service Transition – the Transformation


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PPM takes front stage


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ITIL 3.0: Service Design – Architecting the Future


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Common Approaches to End-user Monitoring


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Trying to Clear Up the Business Service Management Confusion


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10 Reasons ITIL Spooks IT Managers


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ITIL 3.0: Service Strategy is about Value Creation


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ITIL 3.0: What Does it Mean to Me?

If your company has already started to implement IT Service Management using the ITIL version 2.0 framework, will the new ITIL 3.0 require your organization to rework all your current IT Service Management efforts?

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Taking the Guesswork out of ITIL


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Data Management: More


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Autonomic Computing: Vision Vs. Reality


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Netuitive Adds Business Perspective to Analytics Software


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ITIL Adoption


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Network Management Changing the Course for ‘Framework’ Vendors


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How Bank of New York Uses ITIL to Troubleshoot


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Where Are The Jobs? IT Services


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Q&A: CA’s Robert Stroud on ITIL


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