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 Inventory
Objective: To make an accounting of assets (or configuration items) in the infrastructure that are used to provide critical business services – includes auto-discovery tools. |
Instrument
Objective: To capture and organize data needed to monitor availability and performance at both the system and end-user quality of service (QoS) perspectives. |
Model
Objective: To put together monitoring and inventory data in a logical order to understand how they provide services – includes dependency mapping tools. |
Analyze
Objective: To help understand the impact and effects of component and service degradations and outages. |
Visualize
Objective: To see logical components all the way down to the physical component level. |
Troubleshoot
Objective: To track and automate processing of incident reporting and resolution. |
Plan
Objective: To manage updates and prepare for changes in the infrastructure – includes both technological changes or upgrades and business-driven changes. |
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